Complaints

Last updated 13 September 2026

If something on this site is wrong, unfair or misleading, we want to hear about it and we would rather fix it than argue about it.

What we can deal with

A wrong number, a wrong price, a wrong result, or a pick that settled incorrectly.
An article that is inaccurate or unfair to a person or a club.
A comment that should not be on the site.
Anything on the site that reads like advertising but is not marked as advertising.

What we cannot deal with

Anything to do with your bookmaker account, a deposit, a withdrawal or a bonus. Those complaints go to the bookmaker and then to its regulator.

A bet that lost. A losing pick is not an error, and we publish every one of them on the record page.

How to complain

Write to us through the contact page with the page address, what you think is wrong and what you would like done.

We aim to reply within five working days and to tell you plainly what we are doing about it.

If you are still not happy

Tell us and we will look at it again. If your complaint is about personal information, you can also take it to the data protection authority in your country, as set out in our privacy policy.

Note: this page is written in plain English so that it is actually read. It is a genuine statement of how we work, not legal advice to you. If your own situation needs advice, speak to a lawyer in your country.